We pack every order with real protection because we know how much your cards and collectibles mean to you. Still, once a package leaves our hands and enters the carrier network, things can occasionally go wrong in transit. This policy explains exactly what to do if your order arrives damaged, is missing items, or does not arrive at all, and how we make it right.
Report It Quickly
Time matters with shipping issues, both for you and for filing carrier claims. Please contact us as soon as you notice a problem:
- Damaged items: within 48 hours of delivery.
- Missing items from an order: within 7 days of delivery.
- Packages marked delivered but not received: within 7 days of the delivery date.
- Packages that never arrive (lost in transit): once tracking has stalled well beyond the expected delivery window.
Reporting promptly gives us the best chance to resolve it fast and, where needed, to file a claim with the carrier.
If Your Order Arrives Damaged
If your package or its contents arrive damaged, email us at contact@argoclash.shop within 48 hours with:
- Your order number.
- Clear photos of the damaged item or items.
- Photos of the outer packaging and the shipping label, including any visible damage to the box or mailer.
Please keep all original packaging until your case is resolved, as carriers often require it to process a claim. Once we review your report, we will arrange a replacement where stock allows, or a full refund. Return shipping, if we ask you to send anything back, is on us for damaged items.
If Items Are Missing From Your Order
If part of your order is missing, contact us within 7 days of delivery with your order number and a photo of everything you received, including the packaging. We will check your order against what shipped and make it right by sending the missing item or issuing a refund for it. Occasionally, items in a larger order ship separately, so we will also confirm whether a second package is on the way.
If Tracking Says Delivered but You Did Not Receive It
This is frustrating, and we will help you get to the bottom of it. If your tracking shows delivered but the package is not in your hands, within 7 days please:
- Check around your property, including porches, mailboxes, side doors, and with anyone else at your address.
- Ask your neighbors, in case it was left with them or delivered next door by mistake.
- Check for a notice from the carrier about a redelivery or pickup location.
If it still does not turn up, contact us with your order number. We will open an inquiry with the carrier and work with you toward a fair resolution. Please note that once a carrier confirms delivery to the correct address, resolution can depend on the outcome of the carrier investigation, but we will always advocate on your behalf.
If Your Package Is Lost in Transit
If tracking stops updating or the package is significantly delayed well beyond the estimated delivery window, let us know. We will investigate with the carrier. If a package is confirmed lost in transit, we will send a replacement where stock allows, or issue a full refund. We ask for a little patience here, as carriers sometimes need a few days to locate a delayed package before declaring it lost.
Incorrect or Incomplete Address
We ship to the address you provide at checkout. If a package is delayed, returned, or lost because of an incorrect or incomplete address entered at checkout, we are not able to take responsibility for it, though we will always try to help. If the package is returned to us, we can reship it once any additional shipping cost is covered.
Refused or Unclaimed Packages
If a package is refused at delivery or goes unclaimed and is returned to us, we will contact you. We can reship it once reshipping costs are arranged, or issue a refund for the returned items, minus the original shipping cost where applicable.
How Resolutions Work
Depending on the situation, a resolution may be a replacement of the same or a comparable item, a full or partial refund, or reshipment once a returned package reaches us. We will always talk it through with you and aim for the outcome that is fairest.
Please Contact Us First
If anything is wrong with your delivery, reach out to us before opening a payment dispute or chargeback. We respond quickly, we genuinely want to fix it, and we keep full records of orders, packing, and tracking so we can resolve issues fairly. Contacting us directly is almost always the fastest path to getting your cards or your money back.
We Are Here to Help
A shipping problem is never the ending we want for your order. Tell us what happened and we will do everything we reasonably can to make it right.
ArgoCash
Email: contact@argoclash.shop
Phone: 479-345-1674
Address: 134 Alabama, New Brockton, AL 36351, United States